PCR Systems, Inc

Hardware Service and Repair

The purchase of your computers and printers represents a major investment. To maximize this investment, you need your system working at its optimal efficiency. That's why PCR Systems offers numerous support services to maintain your equipment and to service it quickly and efficiently should a problem occur.

* Flat annual fee
* Full time dedicated technician who reports directly to you at your location
* Unlimited / Unspecified inventory of computers, printers, and peripherals
* Includes all repair parts and labor
* Discounted pricing for additional support for projects and supplemental staff

Annual Maintenance agreement with dispatched technician

* Flat annual fee
* Dedicated technician who responds to service calls as they are dispatched
* Includes unlimited service parts and labor for a specified inventory
* 8 hour response for normal service, 4 hour emergency response
* Discounted pricing for additioinal support for projects and supplemental staff

Retainer Service Program

* Predetermined retainer amount paid upfront based on expected service volume
* Discounted hourly rate for service
* Discounted pricing for all parts and supplies
* Travel and parking expenses are included
* As service is performed, the charge for that service call is deducted from the retainer

When the retainer is depleted, it can be replenished with any amount you choose

Time and Material Service

* Service is billed with a one hour minimum, and in 15 minute increments after the first hour
* Travel time is included in the first hour of service. Parking fees are additional if applicable
* All parts and supplies are itemized on the invoice
* 90 day warranty on all repairs (must be an identical failure)

PCR Systems, Inc
1430 Joh Avenue
Suite F
Baltimore, Md 21227
Local 410-646-0400
Toll Free 800-788-7271
Fax 410-644-7773

Annual Maintenance agreement with On-Site technician